Rahav Wellness Policies, Terms & Conditions

We respect your right to privacy. Any and all information collected at this site will be kept strictly confidential and will not be sold, reused, rented, loaned, or otherwise disclosed. Any information provided to Rahav Wellness will be held with the utmost care, and will not be used in ways that you have not consented to. If you have any questions, please don’t hesitate to let us know.

COMMUNICATION OUTSIDE OF SCHEDULED CONSULTS:

Many people now use email as a primary way to communicate with others. We appreciate that email can be a great way to ask a quick question or clarify something from your last visit or share with us how you are doing. Yes or no questions are best with email correspondence. Questions that don’t involve a back on forth dialogue that can be answered in 1-2 sentences are also acceptable.

We have found through experience, however, that email is often not the best way to deal with more treatment-oriented questions and decisions such as questions regarding your medical issues, changes in your symptoms, or complex requests. Instead, in these cases please schedule an appointment, so your doctor will have time set aside to directly hear and address your concerns. If there is not time available on the calendar for a troubleshoot consult, please email and call the office so we can find a time to squeeze you in.

If you have sent us an email and have not heard back from us after several days, please follow up with a phone call.

While Dr. Rahav is a medical doctor, she is the only MD at Rahav Wellness, and treats chronic conditions and cannot correctly navigate medical emergencies in the clinic setting. For any medical emergencies, please call 911.

CANCELLATION POLICY:

If you are unable to keep your scheduled appointment, please notify our office a minimum of 48 hours before your scheduled time, or you may be charged for that appointment. New Patient Consultations may be charged in full if the cancellation policy is not followed. Providers at Rahav Wellness may have patients waiting a month or more to be seen, and a missed appointment takes time away from someone else.

If the Doctor is running late, you must be available for the entire time of the consult. The Doctor may be running late with the previous patient; you will be charged a missed consult fee equal to the value of the consult if you are not available.

INFORMATION RESALE:

Rahav Wellness does not sell, rent, loan, trade, or lease any personal information collected at our site, including membership forms or e-mail lists.

WEBSITE DATA:

Rahav Wellness analyzes our website logs to improve the value of our website. Our website logs are not personally identifiable, and we make no attempt to link them with the individuals that browse the site.

EMAIL PRIVACY:

Rahav Wellness maintains e-mail lists. To keep our customers and members informed. Individuals must affirmatively request to join our mailing lists. We do not sell, rent, loan, trade, or lease the addresses on our list to anyone.

SUPER-BILLS:

All receipts given at check out contain CPT codes and IC10 codes that can be submitted to your insurance company for reimbursement. The easiest way to do this is by calling the customer service number on the back of the insurance card to receive instructions regarding the submission of your claim.

Rahav Wellness and its providers are not responsible for any insurance claims that are not reimbursed. If there are any changes to a super-bill that need to be made, it is the responsibility of the patient to find out from their insurance what needs to be amended. The office will make adjustments to the super-bill at $5 fee per receipt. Any in depth paperwork that requires that Doctor to fill out will be charged to the patient at the doctor’s hourly rate.

*All policies and procedures are subject to change. Any patient working with the clinic must adhere to all terms, policies and procedures unless individual accommodations are made. If you have any questions, please let the clinic know.